Managed Services

For many companies the final acceptance signature is where an implementation project ends; for Juma customers it is the beginning of another phase. Juma offers a complete line of services to maximize our clients' investment in the technology solutions we implement for them. Training is the foundation for which ROI will be measured as user adoption of features and functions drive the overall success of the project. Maintaining our clients' investment is a priority for Juma, which is why we offer a comprehensive set of Juma and manufacturer backed maintenance and support contracts. Whatever your business requirements demand, you can be confident that Juma will provide the right level of service and support within a budget that makes sense for your business.

Finally, Juma offers a comprehensive set of Managed Services that allows our customers to "right-size" the amount of in-house support they wish to take on. Our service offerings range from "remote hands" to the monitoring of the Telephony and Data Infrastructure to a complete outsourcing of system monitoring, maintenance, updates, changes and help desk functions. Our 24x7x365 NOC will keep an eye on your business critical infrastructure so that you can keep both eyes on your business.

Training

• End User Focused
• System Administration
• System Engineering and Optimization Strategies

Maintenance

• Juma Custom Offers
• Avaya Two Star
• Juniper, Extreme Certified
• Parts and labor to 4-Hour Same Day Response

Juma Managed Services

• JMS for Telephony
• JMS for Contact Center
• JMS for Converged Networks
• JMS for Secured Networking

Juma Managed Services
JMS offerings were developed to address the new demands facing businesses of all sizes in today's fast paced, ever changing technology-centric world. These services are designed to address a growing list of challenges facing all business when dealing with Voice and Data Infrastructure:

• Complexity on the rise

There are a myriad of benefits offered by the new Telephony and Data Infrastructures which span from new features/functions, true mobility to cost savings; the bottom line is that complexity and the level of expertise needed to support these new converged networks will increase.

• IT departments are being asked to implement new technology solutions to enhance productivity and the bottom line without increasing staff levels
• The critical nature of today's voice and data applications to the success of a business demands the highest levels of availability. It is inevitable! Components will break; humans will make mistakes. Whatever the cause, it is critical that the time for resolution be minimized to the business.

JMS allows our customers to tap into the vast knowledge that our engineers have acquired through years of experience supporting thousands of clients without the financial burden of keeping such experts on staff. Technology is our business and even more important voice, data, converged networks... whatever you call it, is our expertise.

JMS equips our engineers with the latest tools to monitor, maintain and repair your voice and data infrastructure and applications. This allows your IT staff to focus on adapting and introducing new technology to improve your business while simultaneously lowering your TCO (total cost of ownership) and ensuring that your IT infrastructure delivers maximum value to your business.

Please contact your Juma Relationship Manager for more information on:

• JMS for Telephony
• JMS for Contact Center
• JMS for Converged Networks
• JMS for Secured Networking